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2014 Resource Guide
Director Sheryl L. Spiller
With 13,681 employees, the Los Angeles County Department of Public Social Services (DPSS) is the second largest local social services agency in the nation.  The Department currently serves over 3.2 million residents and manages a budget of over $3.9 billion to provide benefits and services for families and individuals.
Our services include nutrition assistance in the form of CalFresh benefits, employment services and supportive services via our welfare-to-work programs, financial and homeless assistance for families through the CalWORKs program, In-Home Supportive Services for our disabled and elderly population, Medi-Cal and access to other healthcare plans offered under the Affordable Care Act, and financial aid and homeless assistance for qualifying individuals through the General Relief program.
With the implementation of the Affordable Care Act (ACA), and expanded accessibility to Medi-Cal benefits, DPSS has now assisted over half-a-million individuals apply for health care coverage.
In an on-going effort to improve customer service while embracing technology, DPSS is actively identifying and developing new and innovative ways to deliver services conveniently.  Customers can access DPSS services:
  • On-line through our Your Benefits Now (YBN) website: http://dpss.lacounty.gov;
  • Via telephone by utilizing our 24/7 Interactive Voice Response System at 1-866-613-3777; and
  • By speaking to one of our Customer Service Center (CSC) Eligibility Workers, available Monday-Friday, between 7:30 a.m. and 5:30 p.m. at 1-866-613-3777.
CareKey
DPSS continues to play a critical role in the health care system through the implementation of the Affordable Care Act (ACA).  Our employees are continuing to assist individuals and families by determining eligibility for health care coverage.
The ACA of 2010 opened an unprecedented opportunity to access affordable health care coverage for millions of uninsured individuals.
The ACA requires health plans and insurers to provide health insurance access to individuals, regardless of their health status, age or occupation.  It also requires individuals to purchase and maintain insurance coverage for themselves and their families.
Full implementation of ACA began January 1, 2014, and Los Angeles County changed the way it conducted business to help meet the needs of its residents.  Along with determining eligibility for Medi-Cal, DPSS Intake and CSC workers have been hard at work assisting customers with Covered California enrollment.
The open enrollment period for Covered California began November 15, 2014, and continues through February 15, 2015.
The open enrollment period does not apply to Medi-Cal applicants. DPSS staff serves and assist families and individuals who lack affordable health care coverage with Medi-Cal applications year-round.
From November 15, 2014, thru December 15, 2014, customers who contact Covered California at 1-888-300-1506 to apply for Medi-Cal are being directed to DPSS agents for Medi-Cal enrollment.  Hours of operation are:
  • Monday through Friday - 8:00 a.m. to 8:00 p.m.;
  • Saturdays - 8:00 a.m. to 6:00 p.m.; and
  • Certain Sundays - 8:00 a.m. to 6:00 p.m.
For more information visit the DPSS Health Care Reform site.
On September 29, 2014, the Los Angeles County Superior Court entered an order and final judgment granting final approval of the settlement Guillory, et al. v. County of Los Angeles, Los Angeles Superior Court Case No. BC541823 that may affect your rights.

If you applied to receive GR benefits in Los Angeles County, or if you received GR benefits in Los Angeles County, between January 1, 2010 and April 8, 2014, you may be entitled to receive a cash payment from Los Angeles County.

For more details about the case and important case documents, please visit the GR Settlement website at www.GRSettlement.com. You may also call this toll-free number for more information: 1-855-635-0619.
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